Frequently Asked Questions (FAQs)

Navigating the realm of senior care can come with its share of questions and uncertainties. We understand the importance of clarity and transparency in this journey. That’s why we’ve compiled a list of the most frequently asked questions about our services, processes, and more. Dive in to find answers, insights, and the assurance you seek. If you don’t find what you’re looking for, don’t hesitate to reach out. We’re here to assist and guide you every step of the way.

  • 1
    What services does Serenity Senior Support offer?
    We offer a range of in-home services including cleaning, laundry, meal preparation, errands & appointment transportation, handyman/home repairs, and medication reminders/monitoring. Additionally, we provide financial consulting and monitoring services.
  • 2
    How do you ensure the safety and well-being of seniors during in-home services?
    Our team is thoroughly vetted, trained, and follows strict safety protocols. We also maintain open communication with families to ensure complete transparency and trust.
  • 3
    Are your financial services suitable for all seniors, regardless of their financial situation?
    Yes, our financial services are tailored to meet the unique needs of each individual, ensuring personalized and effective financial guidance.
  • 4
    How do I start services for my loved one?
    Simply reach out to us through our contact page, and our team will guide you through the assessment and onboarding process.
  • 5
    Can I customize the services based on my loved one’s needs?
    Absolutely! We believe in personalized care and will work with you to tailor our services to best fit your loved one’s requirements.
  • 6
    How do you handle emergencies or unexpected situations?
    Our team is trained to handle emergencies and has protocols in place. We also maintain close communication with emergency services and family contacts to ensure swift action when needed.
  • 7
    What measures do you take to ensure financial transparency and security in your financial services?
    We prioritize complete transparency, providing regular reports and updates. Our financial monitoring system also has stringent security measures in place to protect sensitive information.
  • 8
    How often do you update families about their loved ones?
    Regular updates are a cornerstone of our service. We believe in keeping families informed and involved, ensuring peace of mind.
  • 9
    Do you provide services on weekends or holidays?
    Yes, we understand the need for continuous care, and our services are available on weekends and most major holidays.
  • 10
    How do you train your staff, especially for specialized services like medication monitoring?
    Our staff undergoes rigorous training, including specialized modules for services like medication monitoring. We also ensure regular refresher courses to keep them updated with best practices.

Client Testimonials

“From the moment we reached out to Serenity Senior Support, we felt a weight lifted off our shoulders. Their in-home services have been a blessing, ensuring my mother can enjoy her independence while receiving the care she needs. The team’s dedication and genuine concern for her well-being have made all the difference. We couldn’t be more grateful.”

Linda M.

“Navigating finances in my golden years felt overwhelming until I discovered Serenity Senior Support. Their financial consulting provided clarity, and the monitoring service gave me peace of mind. It’s not just about the services; it’s the warmth, understanding, and professionalism they bring. Truly a game-changer for seniors like me.”

Robert D.

Why Choose Serenity Senior Support?

At Serenity Senior Support, our dedication transcends mere service provision; it’s deeply rooted in forging genuine connections and ensuring every senior leads a life marked by dignity and respect. Founded by Kimberly Webster, whose journey began with assisting her own family members, we understand the intricacies of senior care on a deeply personal level. Our mission revolves around the belief that every senior deserves to maintain their independence. We provide the tools, support, and care to make that a reality.

Let’s Get Started

Embarking on a journey to ensure the best care for your loved ones? We’re here to guide and support you every step of the way. Dive into a world of comprehensive services tailored for seniors. Download the forms and let’s begin this journey together. Your peace of mind starts here